Exploring new opportunities
Hamza, who runs White’s Gourmet Fried Chicken based in Forest Fields in Nottingham, had been operating a popular and successful ‘dark kitchen’ before the pandemic caused him to rethink his business plans. Dark kitchens prepare and sell food exclusively for delivery.
“When the first lockdown kicked in last year, I could see it was going to cause long term issues and wasn’t going away any time soon. So, we started exploring ways to mitigate as many of the issues as possible,” explained Hamza, a product manager who had previously worked in financial and corporate services before switching careers in 2018 to work in the food sector.
“We had to close the kitchen for a few weeks during the first lockdown when everything had to close but we reopened as a dark kitchen, trying a few different operational models until September last year. During this time, my initial concerns were being reaffirmed. This issue was going to stick around and there’s more turbulence ahead.
“It was important to explore other opportunities and I spent a number of months on market research to understand what was happening. Could we pivot into something that was more practical and sustainable in the long term? How could we switch over with minimal risk?”
Hamza came up with a number of potential ideas and approached the Food Innovation Centre for support in scoping the possibilities and taking forward viable commercial options.
“We already had a pretty good starting point as we made most things in house, from scratch, from our sauces to coatings. They helped us to taper down these propositions which allowed us to get into the market as quickly as possible and secondly to ensure that we were compliant with all the regulations,” he added.
“The Food Innovation Centre really helped at a critical point to figure out very quickly what’s possible and ensuring what was possible was compliant from a regulatory standpoint. Running your own business can be challenging during normal times, during COVID that’s only been amplified. The Food Innovation Centre helped to simplify this complexity and allowed us to see through the mist. A massive thanks to Alice, Richard and the team at the Food Innovation Centre.”